Billing Policy and Procedures

Connected Technologies, LLC is a fee-based technology consulting firm.

We currently have two options for support. We typically bill our clients in six-minute increments for all services rendered including estimates, site surveys, research, ordering, documentation and travel. Hardware costing over $500.00 may be requested to be pre-paid by the client.

We also have an option for a fixed fee engagement that includes unlimited phone support Monday - Friday from 8:00 AM - 6:00 PM in which the rate is the same month over month, excluding any special projects such as a new server or phone system.

A retainer is required for most engagements. Bills are sent out once each month. We understand the tremendous trust necessary to hire Connected Technologies on an open ended hourly billing arrangement, and we strive to provide cost effective services while respecting the client’s needs and confidence.

A finance charge of 1.5% per month will be charged on any unpaid balance more than 30 days past due. All delinquent clients will be required to post a retainer equal to their unpaid balances. Our hourly billing rates range from $85.00 to $165.00.After hours, weekends and holidays are billed at 1.5 times the regular rate.